HandalStay Privacy Policy

HandalStay values data privacy as a matter of trust and prioritizes the protection of our users’ personal information. This Privacy Policy explains how we collect, use, store, and share personal data of our users, including lessees, lessors, and other platform users, and describes their rights and legal protections.

1. Scope & Contact

  • This policy applies to all data processing activities conducted through HandalStay.com and its mobile applications.
  • For privacy-related questions or requests, please contact us at: support@HandalStay.com

    • 2. Information Collection & Purpose

    2.1 Information We Collect

    Required Information

  • Name
  • Email address
  • Phone number
  • Address

    • Optional Information

  • Date of birth
  • Gender

    • Payment Information

  • Payment information is processed securely through Stripe.
  • HandalStay does not store full credit card numbers or sensitive payment credentials.

    • Identification Information

  • Government-issued identification documents may be collected for identity verification purposes.

    • 2.2 Purpose of Use

    We use collected information for the following purposes:

    Service Provision

  • Account creation
  • Booking management
  • Payment processing
  • Transactional notifications

    • Identity Verification

  • Verification of user identity and fraud prevention

    • Customer Support

  • Responding to inquiries
  • Handling disputes
  • Providing service-related assistance

    • Marketing Communications

  • Sending promotional emails or SMS messages only to users who have provided explicit opt-in consent.

    • 2.3 SMS Messaging & Consent

    HandalStay may send transactional or promotional SMS messages to users who have provided prior express consent.

  • SMS consent and phone numbers collected for messaging purposes are used solely for providing HandalStay services and communications.
  • Messaging consent data will not be sold, rented, shared, or transferred to any third parties for marketing or promotional purposes.
  • Messaging consent information will not be shared with affiliates or partners.
  • Users may opt out of SMS communications at any time by replying “STOP.”
  • Users may reply “HELP” for assistance.
  • Message frequency may vary.
  • Message and data rates may apply.

    • Opt-in data and messaging consent are strictly protected and used only for the purposes stated above.

    2.4 Information Sharing

    We do not sell personal information.

    We may share personal data only in the following circumstances:

  • With service providers (e.g., payment processors, cloud hosting providers) under strict data processing agreements
  • When required by law or legal process
  • To protect the rights, safety, or property of HandalStay, users, or the public

    • All third-party processors are contractually obligated to safeguard personal information.

    2.5 Data Retention

  • Account Information: Retained until account deletion request
  • Booking Records: Retained for 5 years after service completion (or longer if required by law)
  • ID Documents: Destroyed immediately upon completion of verification
  • Payment Records: Retained according to applicable financial and tax laws

    • 2.6 User Rights

    Users may exercise the following rights:

  • Access personal information we hold
  • Request correction of inaccurate data
  • Request deletion of personal data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time

    • Requests may be submitted to: support@HandalStay.com

    2.7 California Residents’ Rights (CCPA)

    California residents have the right to:

  • Request disclosure of categories and specific pieces of personal information collected
  • Request deletion of personal information (subject to legal exceptions)
  • Opt out of the sale of personal information

    • HandalStay does not sell personal information.

    3. Automatically Collected Information

    We automatically collect certain technical information, including:

  • IP address
  • Date and time of access
  • Browser and operating system
  • Referrer URLs

    • Purpose:

  • Service stability
  • Security monitoring
  • Fraud prevention
  • Analytics and performance optimization

    • Cookies and analytics tools (such as Google Analytics) may be used to improve user experience. Users may manage cookie preferences via browser settings.

    4. Account & Booking Data

  • Creating an account requires storing basic contact information.
  • Booking inquiries require transmitting necessary information to the lessor to complete the transaction.
  • ID document copies are securely stored and accessed only for verification purposes.
  • ID documents are not shared with third parties except where legally required.

    • 5. Advertising & Newsletters

  • Newsletter subscription is optional.
  • Users may unsubscribe at any time using the link provided in marketing emails.
  • Personalized recommendations may be provided based on user activity.
  • Interest-based advertising may be managed via tools such as Google Analytics, Google Ads, or similar services.
  • Users may manage advertising preferences through their browser or Google account settings.

    • 6. Legal Basis for Processing

    We process personal data based on:

  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • User consent

    • 7. Security Measures

    HandalStay implements administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

    8. Policy Updates

  • Changes to this Privacy Policy will be posted on our website.
  • Significant updates may also be communicated via email.
  • The latest version is always available at HandalStay.com.Top of Form

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    Last Updated: February 26th, 2026